4 Unaswerable Questions to Send into the Abyss

What do you do when you want to help some one but the one thing they need help with is the one thing you've never truly understood?

That has happened to me so much lately. I hate seeing people that I care about hurting. I see them and I want to make it go away, but that's not the way it works and I don't understand why it isn't. It's so frustrating because I have always been able to tell people things and have it come out right, at least I could before and then the real things hit, the things and the problems that really matter, and everything I have previously known, all of the school I've gone through and everything people have always told me is suddenly useless. I have nothing to say but I feel like I should be saying something. Where is the line between when it's important to say something and when you shouldn't say anything at all? Is there a line? Do I really want to know? I always end up saying that I understand, which is next to never true or that I'll pray for that person and I do that and I know it works but it's so hard to just accept that that is all I can do. I once heard someone say that philosophical questions are for retards. Clearly that person had never been to high school. I don't want to think the way that I think but it's impossible for me not to do so. It's just who I am, at least I think it is.